Registration

Supplier registration (pre-qualification and qualification)

Lindt & Sprüngli has been enchanting the world with chocolate for 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate product sector.

Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of more than 100 independent distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025.

Our commitment to contributing to a more sustainable tomorrow is a key element driving the company’s actions and ambitions. For the responsible sourcing of its most important raw material cocoa, the company launched its own program in 2008: the Lindt & Sprüngli Farming Program.

Supplier pre-qualification process

1

Register to Coupa network

Suppliers will have two options for registering on Coupa Supplier Portal:

1. You wish to become a Lindt & Sprüngli supplier. In this case you create your account on Coupa Supplier Portal (CSP) and add Lindt & Sprüngli as a customer. Once Lindt & Sprüngli has approved your request, you will receive the Pre-Qualification form (Step 2).

2. Lindt & Sprüngli invites you to do business, in which case you will receive the Pre-Qualification form. You are requested to either register on Coupa Supplier Portal (CSP) to fill it in or to log in, should you already have a Coupa Supplier Portal account.

2

Fill out the questionnaire

You will receive a registration questionnaire link. Fill out at least all mandatory questions and submit the form.

3

Registration completed

Congratulations!

After Lindt & Sprüngli has approved the pre-qualification form, you will be able qualify and update your information.

Video Tutorial

Supplier registration & pre-qualification at Lindt & Sprüngli

Play

Supplier qualification process

In order to be awarded business, you are required to complete the qualification form and fulfill all qualification requirements, including certifications. This questionnaire is sent to your Coupa Supplier Portal account prior or during sourcing events. In addition to Coupa qualification you might be asked for further actions such as material qualifications, testing, or audits.

Supplier qualification process

1

Fill out qualification questionnaire

Please complete the received qualification questionnaire and submit the form. Attach required documentation in financial and quality areas (e.g., certificates).

2

Provide further clarifications / documents

You may receive additional questionnaires, depending on the categories of materials / services sourced. Please fill in these questionnaires, attach required documentation / certificates and submit the form.

3

Your qualification is approved

Lindt & Sprüngli Procurement department will notify you if your qualification has been approved or rejected.

Video Tutorial

Supplier information management and qualification at Lindt & Sprüngli

Play

Frequently asked questions - registration (pre-qualification and qualification)

The Dun and Bradstreet DUNS Number is a unique nine-digit identifier for businesses that identifies a company as being unique from any other inside the Dun and Bradstreet Data Cloud.

The DUNS Number is used around the world to identify and access information on businesses. A DUNS Number identifies a company's Dun and Bradstreet business credit file, which may include firmographic data (company name, address, phone number, etc.), corporate family relationships (headquarters, branches, subsidiaries, etc.), and scores and ratings that assess different financial health indicators. The DUNS Number can also serve as a primary data key within an organization's Master Data Management architecture, such as Coupa.

In a Source-to-Contract context, having a DUNS number means:

  • Trustworthy relationship between suppliers and customers by having access to performance behavioral data such as scores and ratings.

  • Performing risk assessments of potential partners and or customers.

  • Let customers learn more about your business by requesting reports and historical information.

Eco Vadis is a sustainability rating of companies that cover a broad range of non-financial management systems including Environmental, Labor and Human Rights, Ethics and Sustainable Procurement impacts. Each company is rated on the material issues as they pertain to their company's size, location, and industry.

Eco Vadis overall score, from 0 to 100, reflects the quality of the company's sustainability management system at the time of the assessment. For more detailed information, please visit Eco Vadis help center.

In case you have been assessed, Lindt and Sprüngli might require your Eco Vadis score later for Source-to-Contract processes such as Supplier Onboarding, Contracts, RFP, RFQ, RFI and or eAuctions.

Your Eco Vadis score will be asked in the pre-qualification questionnaire. If you have not been assessed yet by Eco Vadis, more questions will open for you to provide us information of your company’s sustainability management.

You will receive an E-mail invite to join the Coupa Supplier Portal from Lindt and Sprüngli. If the same E-mail address is used to connect to your other Coupa customer(s) via the Coupa Supplier Portal, then, once you confirm the new connection request, you are automatically connected to your new customer and your previous customers within the Coupa Supplier Portal. If you provide a different E-mail address, you will be sent an E-mail invite to create a new Coupa Supplier Portal login. If you wish to merge the separate Coupa Supplier Portal accounts you hold later, then you can do so via Coupa’s Coupa Supplier Portal homepage. Coupa has a Coupa Supplier Portal training video to find out how.

In the Coupa Supplier Portal (CSP), you have a public profile that is visible in the Coupa Supplier Portal Directory and allows potential Coupa customers to find your profile.

  1. From the Menu, click on Profile - Your Profile - Profile Setup.

  2. Select the profile section you wish to edit from the Profile menu.

  3. Click on Edit Section. Make any desired changes to your profile.

  4. Click on Save changes when you have finished making changes.

Fields marked with an asterisk are required fields.

No special system requirements are needed to use the Coupa Supplier Portal. Recommended browsers are Microsoft Edge, Mozilla Firefox, and Google Chrome. Internet Explorer is not supported. The Coupa Supplier Portal is free of charge.

You can reach out to us at supplier@lindt.com to request Lindt & Sprüngli to change the contact information for you as a supplier and "unlink" from the leavers account, then "relink" to your account via invite using your E-mail address.

To manage activities such as Sourcing event, Contract, Data & Certificate Management we advise that you create multiple administrators for your account to ensure your account access is not impacted by any employee absences or leavers.

Set up a remit to address by following the next steps:

  1. From the menu, click on Admin.

  2. Click on Remit To.

  3. Click on Add Remit To.

  4. Once you have filled out the remit to address fields, click on Add.

  5. Multi-user company’s account management.

Remit To Contact

This is optional contact information for the remit-to address.

Assign Customers

Here, you can choose which customers will be able to see a specific remit-to address. If you merge accounts, your remit-to addresses will not be merged unless you make them available for All customers. Once the merge is complete, you can again assign the remit-to address to the specific customers you want.

Yes, digital signatures are supported by DocuSign. You can find more information regarding the setup and integration of e-signatures on

https://success.coupa.com/Implement/Best_Practices/DocuSign_Setup_and_Integration

Depending on the time you need to fill in your responses, your browser might time out. To avoid losing your responses, enter them offline by using the exported .csv file and import the file back into the tender event.

If you decide to fill in your responses online, make sure you save your changes frequently.

As a supplier, you can find out if your response was submitted either from:

  • The flash message on the bottom of the page that indicates if the response has been received.

  • The history at the bottom of the tender event page that indicates the total amount, response name, and the time the response was submitted.

If the tender owner/creator has made changes to the tender event, you need to accept the changes before you can submit your proposal. The checkbox to accept changes is above the “Submit” button.

The file size limit is 250 MB per upload.

Important notes:

  • The documents above are the copyright of Lindt & Sprüngli and/or its affiliates and must not be reproduced.

  • These documents will be updated from time to time. Please refer to this site for the latest revisions for all future contracts.



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