FAQs - Frequently Asked Questions to Lindt & Sprüngli

Here you will find the answers to Frequently Asked Questions (FAQs) about Lindt & Sprüngli. Learn more about the Group, our products, sustainability efforts and our ingredients.

Lindt & Sprüngli Group and Company

Where are Lindt & Sprüngli Chocolates produced and available?

As the world's leading company in the premium chocolate sector, the company looks back on a long-standing tradition originating in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are manufactured at 11 of its own production facilities in Europe (Switzerland, Germany, Italy, France, Austria) and the USA. The products are distributed through 28 subsidiary companies and branch offices, around 500 own stores and a comprehensive network of more than 100 independent distributors around the globe in more than 120 countries worldwide.

Why are Lindt & Sprüngli Chocolates more expensive than other brands?

Lindt & Sprüngli stands for premium chocolates. For us, premium chocolate combines fine ingredients with over 175 years of tradition and artisan-like craftsmanship to create the ultimate chocolate tasting experience. Everything begins with the selection of high-quality ingredients, such as a high percentage of fine cocoa beans, but also other ingredients such as hazelnuts mainly from the Piedmont region for our Piemonte-squares or whole vanilla pods, which we use for our Lindt EXCELLENCE 70%. Premium chocolate is truly an experience to be slowly enjoyed and appreciated. Thanks to in-depth consumer research, Lindt & Sprüngli is able to satisfy the needs and expectations of consumers, taking into account also local tastes and trends in innovative recipes and product concepts. Consumers are willing to pay a premium price for our premium quality, which offers the ultimate chocolate delight.

What is the relation between Lindt & Sprüngli and the Sprüngli Confiserie in Zurich?

Both companies have been separated since the end of the 19th century, but share part of their history. Originally, Sprüngli was a small patisserie with a small chocolate factory in Horgen and locations on both Marktgasse and on what is now known as Paradeplatz in Zurich. When Rudolf Sprüngli-Ammann arranged the succession between his sons, he split the company. One of his sons (David Robert Sprüngli-Baud) received the patisserie, while the other – Rudolf Sprüngli-Schifferli – inherited the chocolate factory. He soon built a new, larger factory in Kilchberg. A year later, he took over the Lindt conching process and the brand. The name was changed to “Aktiengesellschaft Vereinigte Berner & Zürcher Chocoladenfabriken Lindt & Sprüngli”. From then on, the two world-renowned, independent companies “Sprüngli” and “Lindt & Sprüngli” would officially exist.

Foundations

What is the Difference between Lindt Home of Chocolate and Lindt & Sprüngli? What is the Lindt Chocolate Competence Foundation?

The Lindt Chocolate Competence Foundation, founded in 2013, aims to maintain, cultivate and promote Switzerland’s long-term reputation as a chocolate business location and to further strengthen Swiss chocolate competence. Among other things, the Foundation is committed to fostering skills and innovation throughout the entire industry, providing further training for specialists, and supporting young professionals with state-of-the-art facilities. The Foundation’s main project is the opening of the Lindt Home of Chocolate, a chocolate museum for the general public as an interactive information platform focusing on all aspects of the chocolate industry.

The museum is not a company museum or Lindt museum, but touches on all parts of the chocolate history, current facts about chocolate and the entire industry. Other chocolate manufacturers are also part of the museum. In addition to the museum, which is operated by the Lindt Chocolate Competence Foundation, the Lindt Home of Chocolate has a café, chocolateria and shop; these spaces are leased to and operated by the Swiss subsidiary of Lindt & Sprüngli.

Cocoa Beans and the Lindt & Sprüngli Farming Program

Where does Lindt & Sprüngli stand with regard to the sustainable sourcing of cocoa beans?

In 2019, we achieved 92% traceable cocoa beans, which were also externally verified by a third-party organization. We are therefore confident that we will reach our target of 100% traceable and externally verified cocoa beans by 2020.

We are also committed to 100% traceable and externally verified cocoa products by 2025.

What does Lindt & Sprüngli do with regard to the sustainable sourcing of cocoa beans? What is the scope of the Lindt & Sprüngli Farming Program?

Lindt is one of the few chocolate makers that produce from bean to bar – from the selection of the fine cocoa bean to the finished product. Particularly for cocoa beans – the heart of our chocolates – we make special efforts to ensure a sustainable and socially responsible supply chain. For this reason we decided in 2008 to establish our own sustainable cocoa procurement model, the Lindt & Sprüngli Farming Program. The program is now established in all the countries from which we source our cocoa beans (Ghana, Ecuador, Madagascar, Dominican Republic and Papua New Guinea) and around 80,000 cocoa farmers are already participating.

The Farming Program allows us to trace the cocoa beans back to the farm level and support the farmers and their communities based on their specific needs. It empowers farmers to manage their farms in accordance with sound agricultural, social, ecological, and economic practices. The engagement enables farmers to increase their yields and incomes, shows them how to secure arable land in the long-term, and promotes access to farming equipment and infrastructure. It also identifies opportunities for income diversification to increase the resilience of farmers and their smallholdings.

The program consists of four pillars, which aim to ensure a humane and resilient livelihood for farmers and a sustainable intensification of agriculture:
1. Traceability and farmers' organizations (to know where our cocoa beans come from and who grows them under what circumstances)
2. Training and knowledge transfer (professionalization to increase their income)
3. Farmer investments and community development (through in-kind-contributions and infrastructure)
4. Verification and continuous progress (including external verification of the entire program by the Earthworm Foundation to ensure that the Farming Program is leading to change for local farmers).

Learn more about our Farming Program.

Where can I find more information about the Lindt & Sprüngli Farming Program?

More information regarding the Lindt & Sprüngli Farming Program can be found here

Why does Lindt & Sprüngli not print the Lindt & Sprüngli Farming Program-logo on all their products?

We are printing it on our products and are integrating this continuously.

Read more about our Farming Program.

Where does Lindt & Sprüngli get its cocoa beans from?

Cocoa beans are the heart of our chocolates. Knowing which of our various cocoa beans contribute to the unique taste of a product is an art that Lindt & Sprüngli has perfected over time. To ensure the high-quality of our chocolate and the delicate taste profile, Lindt & Sprüngli uses a large quantity of so-called fine flavored cocoa beans from Ecuador, Madagascar, Dominican Republic and Papua New Guinea. These “fine flavored beans” account for less than five percent of the world’s cocoa bean supply. Lindt & Sprüngli also uses fully traceable Forastero beans (consumer cocoa) exclusively from Ghana.

Find out more about our Farming Program.

Is the Lindt & Sprüngli Farming Program active in all countries from which Lindt & Sprüngli sources cocoa beans?

Yes. The Lindt & Sprüngli Farming Program covers all countries (Ghana, Ecuador, Madagascar, Dominican Republic and Papua New Guinea).

Learn more about our Farming Program.

Why traceability and what does it mean?

We are proud to use cocoa beans from our Farming Program in our chocolate. Traceability is crucial to achieve this and to have a real impact. We can only influence local conditions if we know where the cocoa beans come from, who grew them, and how they were produced. For this reason, we collect specific data, such as the location and size of each farm, using GPS. In addition, all the bags of cocoa beans are labeled on site, which means that we know exactly which community they come from when they are processed in our facilities.

Find out more about our Farming Program.

What does verification mean?

As part of its internal monitoring policy, Lindt & Sprüngli tracks the ongoing progress in social, ecological, agricultural, and economic practices. The external review by an independent third-party organization (Earthworm Foundation) evaluates Lindt & Sprüngli's entire Farming Program, including the internal performance monitoring system, and enables recommendations to be made for measures to improve and develop the Farming Program. The internal monitoring of farmers’ practices, combined with the external review of the program, represents a kind of joint verification. This in turn makes it possible to assess the extent to which the improved agricultural, social, ecological, and economic practices of the farmers have an impact on sustainable agricultural development, particularly in terms of the livelihoods of farmers and their families.

Other Ingredients

Do Lindt & Sprüngli products contain palm oil?

There are many Lindt products that contain NO palm oil. As vegetable fat for our chocolate mass, we only use pure cocoa butter, which we at Lindt & Sprüngli produce exclusively in-house. Only for the fillings of certain products do we use other vegetable fats such as coconut oil, palm oil or palm kernel oil. We have been using these oils in small quantities for decades and include them in the ingredients list of each of our products that contain these oils. Palm oil and palm kernel oil have outstanding melting properties, a neutral taste, and remain solid at room temperature. Thanks to these specific properties, we we can do without the use of hydrogenated vegetable fats. We are committed to the purchase of sustainable palm oil. As an active member of the Round Table on Sustainable Palm Oil (RSPO), founded by the WWF in 2004, we purchase 100% RSPO-certified sustainable palm oil. In many of our products, such as unfilled chocolate bars or hollow figures, cocoa butter is the only vegetable fat used.

Where do the hazelnuts for Lindt & Sprüngli products come from?

Hazelnuts are a key raw material for many of our chocolate products. We are committed to source 100% of our Turkish raw (unprocessed) hazelnuts through sustainability programs by 2020.
We source our hazelnuts from Italy, the US, and Turkey. Turkey’s Black Sea region produces around 70% of the world's hazelnut crop. Since 2014, we have been working closely with our Turkish hazelnut suppliers to implement sustainable hazelnut programs. Today, all our Turkish suppliers are members of the Fair Labor Association (FLA). Following the same structure as the Lindt & Sprüngli Farming Program, ensuring supply chain traceability is the first step our suppliers work on. The second step is to support farmers and workers with training courses. The training of the farmers includes professional agricultural, ecological, and social practices. The training for the workers takes place both in their home villages in southeastern Turkey and in the Black Sea region and focuses on topics such as workers’ rights, occupational health and safety, and health protection in general.

Sustainable Packaging and Material Efficiency

Is Lindt & Sprüngli committed to reducing its use of plastic? Does Lindt & Sprüngli have corresponding goals? Will Lindt & Sprüngli increase the percentage of recyclable materials in its packaging?

Packaging material plays an extremely important role in the production chain of Lindt & Sprüngli because chocolate is an extremely delicate and fragile product. It ensures the hygienic condition of our premium chocolate and protects it from external influences such as undesirable odors, light and temperature fluctuations during transportation and storage to maintain the high quality of the products.

Already now, large quantities of our best-selling assortment, for example, our chocolate bars or hollow figures, are packed in recyclable materials such as paper and aluminum foil. Lindt & Sprüngli takes the issue of plastic waste and our responsibility toward the environment very seriously. We are aware that we can really make a difference with our packaging and see it as our permanent duty to examine possible improvements to our packaging and to implement them wherever possible. This is also reflected in our commitment to strive to use 100% recyclable and plastic-free packaging if possible.

Child Labor

What is the position of Lindt & Sprüngli on child labor?

Lindt & Sprüngli strongly condemns all forms of child labor. By improving the livelihoods of farmers and their communities, the risk of child labor can be reduced. Traceability and verification as part of our Lindt & Sprüngli Farming Program also enables us to identify and eliminate potential cases of child labor. A key aspect of our efforts to ensure that our cocoa production is free of child labor is the traceability of cocoa beans. Tracing the origin of the cocoa beans that we use allows us to directly address some of the difficulties associated with cocoa bean cultivation.

Deforestation

What is Lindt & Sprüngli doing against deforestation?

Lindt & Sprüngli is aware of the problem of deforestation in cocoa production and is committed to preventing deforestation in the agricultural supply chains for the production of our chocolate products. As a member of the “Cocoa & Forests Initiative” (CFI), we are committed to working together with other industry partners to stop deforestation for cocoa production. “No-Deforestation & Agroforestry Action Plans” are an integral part of our Lindt & Sprüngli Farming Program, which covers all countries of origin from which we source our cocoa beans.

Adapted to the respective local context, our activities are focused on the following main goals:
– No sourcing of cocoa beans from protected areas
– No expansion of cocoa cultivation land into areas defined by the High Carbon Stock Approach or equivalent
– Agroforestry systems for cocoa production
– Support for protection, conservation and reforestation of community forests

For more Information, our "No-Deforestation & Agroforestry Action Plan" can be found here.

Fairtrade Certification

Are Lindt & Sprüngli chocolates Fairtrade certified?

Lindt & Sprüngli is one of the few chocolate manufacturers who produce from bean to bar – from the selection of fine cocoa beans to the finished product. Particularly for cocoa beans – the heart of our chocolate – we make special efforts to ensure a sustainable and socially responsible supply chain. For this reason, we decided in 2008 to establish our own sustainable cocoa sourcing model, the Lindt & Sprüngli Farming Program. The program is now established in all countries from which we source our cocoa beans (Ghana, Ecuador, Madagascar, Dominican Republic and Papua New Guinea).

Please read more about this topic in the following article.

Do Lindt & Sprüngli chocolates have external certifications?

There are many ways to strive for sustainable and responsible cocoa sourcing practices. These may include individual projects and purchasing methods that are not part of global certification and labeling organizations such as Fair Trade, UTZ or Rainforest Alliance. We share the same goals as the certification bodies and collaborate on local projects as needed. However, Lindt & Sprüngli decided to create its own soucing model, mainly for a combination of the following reasons:
– We see the production from bean to bar as the perfect opportunity to integrate our own systems and processes with regard to sustainability. We take responsibility for what we do and do not shift the responsibility onto others.
– Our sourcing model targets our entire cocoa beans supply chain. We do not want to divide our product portfolio into “labeled” products and “others”.
– Mass balance is not an option for us. We want to know where all our beans come from.
– The farmers, their families, workers, and communities are at the center of our efforts. That is why we want to ensure that as much investment as possible directly reaches and benefits the farmers and their communities.

Other Frequently Asked Questions

What is Lindt & Sprüngli doing to reduce greenhouse gas emissions?

Our company is committed to sustainability by integrating environmental concerns into its business activities, as stated in the company's environmental policy. Chocolate production requires energy in various production steps such as heating, cooling, and transport. All these processes generate greenhouse gas emissions. The company is committed to reducing energy consumption and greenhouse gas emissions per ton of chocolate produced and to increasing the share of renewable energies in our overall energy consumption.

Does Lindt & Sprüngli fund, conduct, or commission any tests on animals?

No. Lindt & Sprüngli does not fund, conduct or commission any animal experiments.

Does Lindt & Sprüngli use ingredients that are genetically modified?

Lindt & Sprüngli is not involved in any research or development in connection with genetically modified foods. We do not use ingredients that have been genetically modified or are derived from genetically modified organisms (GMO) if non-GMO raw materials are available. All Lindt, Caffarel, Küfferle, and Hofbauer branded products are GMO-free. Regular tests are carried out to monitor these products and ensure compliance with the relevant EU and Swiss regulations.

Ghirardelli and Russell Stover have also introduced measures to ensure that all their products are free of genetically modified ingredients in the future. The brands already offer GMO-free products.

Are Lindt & Sprüngli products halal?

To date, none of our production sites are halal certified and, therefore, we do not use any halal labels on our packaging. However, some of our products are made without animal products and without alcohol, such as our Lindt EXCELLENCE range of 70%, 70% mild, 85%, 85% mild, 90% and 99% cacao chocolate bars, which are also suitable for a vegan lifestyle.

Are Lindt & Sprüngli products kosher?

To date, we do not have a globally valid kosher certificate, but certain products manufactured by Lindt & Sprüngli USA that are available in the US and Israeli market are certified as milk kosher. However, some of our products are made without animal products and without alcohol, such as our Lindt EXCELLENCE range with 70%, 70% mild, 85%, 85% mild, 90% and 99% cacao chocolate bars, which are also suitable for a vegan lifestyle.

What is the best way to store my Chocolate?

Store your chocolate tightly wrapped and away from strong odors in a cool, dark and dry place at a temperature of 14° to 20° Celsius / 57° to 68° Fahrenheit, and 40 – 65% Relative Humidity. When stored properly, our products will retain their freshness for many months. Refrigerators are environments with very high humidity, which is not suitable for chocolate due to the high moisture, which can cause sugar bloom. If you decide to store our chocolate in a refrigerator, it is best to put the chocolate in an airtight container and place it in the lower part of the refrigerator. Before unpacking, slowly bring the chocolate to room temperature a few hours before eating.

How should Lindt & Sprüngli Chocolate be enjoyed? What is the proper way to enjoy Premium Chocolate?

Lindt & Sprüngli chocolate should be enjoyed slowly and is best served at room temperature (18 to 20° Celsius / 64° to 68° Fahrenheit) to ensure consistency and maintain product integrity.
Lindt & Sprüngli’s “Five Senses” tasting process is similar to that a sommelier would use: Appearance, smell, feel and taste. Tasting fine chocolate, just like wine or coffee, is truly an experience to be enjoyed and appreciated.

Does Lindt & Sprüngli Chocolate contain trans fats or hydrogenated oils?

Lindt & Sprüngli uses pure cocoa butter as the only vegetable fat for the production of our solid chocolates. Fillings may contain other vegetable fats. Milk fat is used in milk chocolate recipes or selected fillings. In this context we would like to point out that none of our products contains hydrogenated oils. For detailed information, it is always best to consult the specific nutritional labelling of the individual product you are interested in.