Employee satisfaction

Employee satisfaction and engagement is crucial to Lindt & Sprüngli’s long-term success. We believe that our biggest and most treasured capital is our employees. High performing, diverse and passionate employees are a key success factor for Lindt & Sprüngli.

Employee-Lindt & Sprüngli

Lindt & Sprüngli employs more than 14,000 persons worldwide. Every three to four years, an external institute surveys employee satisfaction across the entire Lindt & Sprüngli Group and gives feedback as to whether the company is on the right track.

Attractive working environment

As employees are our biggest asset, we foster a culture of feedback where open and honest dialogue is valued and career opportunities are visible for all employees. To attract and retain the best employees, Lindt & Sprüngli provides an attractive working environment. Key issues for ensuring an attractive working environment, where our employees feel comfortable and satisfied, are diversity and equal opportunities, fair remuneration as well as good labor-management relations.

Diversity and equal opportunities

Diversity-Lindt & Sprüngli

We are convinced, that all people should be treated equally and do not tolerate discrimination. It is therefore our policy and practice to offer equal opportunities and foster diversity in employment, development, and advancement for those qualified. We do not tolerate any discrimination against employees or candidates on the grounds of gender, age, religion, political opinion, union affiliation, disability, national or social origin, sexual orientation, ethnicity, or color, or any other relevant characteristic protected under the law. We support and promote gender diversity. Around 60% of our employees are women. Furthermore, we also aim for a diverse age split, whereby younger and older generation work well together and enrich each other.

Fair remuneration

Employee remuneration includes basic pay, legal social security benefits, bonus systems based on personal and company performance as well as a share option program for management and key individuals. Production operatives receive extra premiums for shift and weekend work, different models of bonus opportunity, and – where applicable – contributions to the state and/or the company’s retirement pension schemes. Our compensation, remuneration, benefits, or social security schemes meet or exceed law requirements.

Good labor-management relations

Regular consultation and engagement with our employees and their representatives helps ensuring timely discussion of labor or management expectations as well as negotiating and implementing operational changes. Respect for the rights of employees to form and join trade unions and to bargain collectively is therefore self-evident for Lindt & Sprüngli.

Lindt & Sprüngli organizes an annual meeting – the European Works Council – where workers’ representatives from all Lindt & Sprüngli European Union subsidiaries
and Switzerland are given the opportunity to exchange their opinions and meet with Group Management.

The central management of Lindt & Sprüngli International AG and the European Works Council meet usually once
a year during a two-day meeting in Zurich. The agenda and to be sent documents are agreed between the chair of
the European Works Council and the central management. The information and consultation refers mainly to the following areas:

  • Structure of the company or Group of companies as 
well as the economic and financial situation
  • The employment situation and its expected development
  • Substantial changes concerning the organization
  • The introduction of new working and production 
  • The transfer of undertakings, businesses or parts of 
businesses, as well as significant transfers of production
  • Mergers or divisions of undertakings, establishments 
or important parts thereof
  • Collective redundancies
  • Other information relevant to employees (issues such
as safety, hygiene, and environmental policy).

Currently, Lindt & Sprüngli workers are collectively organized in Austria, France, Germany, Italy, Switzerland, and the USA (Ghirardelli).