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Sustainability strategy

The Lindt & Sprüngli sustainability strategy is based on the material issues and includes commitments and strategic goals, main activities, indicators for measuring progress, and clear responsibilities for each issue.

Lindt Excellence-Dark Chocolate-Cocoa Beans-Lindt & Sprüngli

Sustainably Sourced

Material issuesOur commitments & strategic goals
Secured supply of raw materials
  • We develop and maintain long-term contractual relationships with suppliers for all critical raw materials to secure long-term supply of high-quality products.
Farmer education & capacity building
  • Farmers who supply us are capable of applying good agricultural, social, environmental and business practices in the management of their farm.
Agricultural development
  • Our supply of raw materials promotes agricultural development in countries of origin.
Biodiversity & soil fertility
  • The cultivation of the raw materials we source does not jeopardize the long-term suitability of land for agricultural use.
Investments in rural infrastructure
  • We know about specific rural infrastructure needs in the countries origins of our raw materials and create networks of target groups so they can enjoy or improve access to rural infrastructure.
Diversity of cocoa varieties
  • We contribute to the diversity of cocoa varieties.
Core labor standards
  • Core labor standards are respected within our entire supply chain.
Climate change & greenhouse gas emissions in the supply chain
  • We reduce CO2 emissions along our supply chain. 

Sustainably Produced

Material issuesOur commitments & strategic goals
Climate change & greenhouse gas emissions
  • We reduce our CO2 emissions by reducing our energy use, increasing our share of renewable energies, and optimizing transport and logistics. 
Water & waste water
  • We reduce fresh water use within our operations and the amount of waste water generated.
Environmental impact of packaging material
  • We reduce packaging sizes and use recyclable materials where possible. At the same time, we try and strike a balance between visually appealing packaging and quality aspects associated with product protection.
Waste & recycling
  • We reduce waste and increase the recycling rate within our operations.
Work culture
  • We maintain an open work culture characterized by respect, trust, and fairness.
  • We promote teamwork and facilitate communication and understanding across all areas, business segments, and regions to create a company of people who support each other for mutual success.
  • We encourage, recognize, and reward individual innovation, personal initiative, and people's leadership skills throughout the organization.
Employee satisfaction & retention
  • We offer an attractive working environment and maintain or increase employee engagement, satisfaction and employee retention.
Employee development & training
  • We ensure that all key positions are staffed with qualified and motivated employee and that talented candidates are developed internally to fill these positions.
Work-life balance
  • We support our employees in finding and maintaining a healthy work-life balance. We therefore strive to find the right balance between efficiency and productivity on the one hand and offering employees support to cope with increasing workloads requirements. At the same time, we help employees whenever possible to find the right work-life balance for them.
Occupational health & safety
  • We offer a healthy and safe work place. Our vision is to eliminate all accidents resulting in time of work.
Social security & compensation
  • Our compensation/remuneration, social security benefits, and other schemes meet or exceed statutory requirements.
Diversity & equal opportunity
  • We offer equal opportunities and promote diversity in terms of employment, development, and promotion for all who meet the relevant requirements. When hiring, we do not dicriminate against anyone on the grounds of gender, age, religion, political opinion, union affiliation, disability, national or social origin, sexual orientation, ethnicity or color, nor any other relevant characteristic protected under the law.
Local development
  • We promote local development in the areas where our production, marketing and distribution sites are based.
Corruption & anti-competitive behavior
  • We are not engage in any corrupt or anti-competitive behavior.
Philanthropy
  • We want others to benefit from our successful business and contribute to good causes with material assets, money, and time.

Sustainably Consumed

Material issuesOur commitments & strategic goals
Product quality
  • We abide by high standards to ensure product quality.
Product Safety
  • We abide by the highest standards to ensure product safety.
Consumer & customer satisfaction

 

  • Customer and consumer satisfaction is the main goal of everything we do.
  • We answer to consumer complaints, inquiries and compliments pomptly and individually.

 

Genetically-modified organisms (GMO)
  • Lindt, Caffarel, Küfferle, and Hofbauer branded products are non-GMO.
Product information & labeling

 

  • Consumer can rely on us to provide Information of a high standard.
  • We apply correct labeling to all our products.

 

Marketing & advertising practices
  • Children are not our main target group for our marketing and advertising campaigns.