Employee satisfaction

Employee satisfaction is crucial to Lindt & Sprüngli’s long-term success. We believe that our biggest and most treasured capital is our employees. High performing, diverse and passionate employees are a key success factor for Lindt & Sprüngli.

Employee-Lindt & Sprüngli

Lindt & Sprüngli employs over 10,000 persons worldwide (excluding Russell Stover). Every three to four years, an external institute surveys employee satisfaction across the entire Lindt & Sprüngli Group and gives feedback as to whether the company is on the right track.

The last survey showed that a majority of the employees are strongly committed to Lindt & Sprüngli as an employer. The employees’ degree of identification both with the company and with the brand is very high. The overall job satisfaction of over 80% of Lindt & Sprüngli employees is a very positive result, and has increased over the years. Further, the percentage of employees dissatisfied could be continuously reduced.

Employee feedback was particularly favorable on the following aspects: attractive and varied job content, pleasant working climate, and management attitudes of the particular line managers. On the other hand, the survey revealed that Lindt & Sprüngli could further improve on aspects such as personal development and the communication of company information. The local human resource organizations follow up the survey and present a catalogue of measures for improvement.

Attractive working environment

Employees are our biggest asset. We foster a culture of feedback where open and honest dialogue is valued and career opportunities are visible for all employees. To attract and retain the best employees, Lindt & Sprüngli provides an attractive working environment. Key issues for ensuring an attractive working environment, where our employees feel comfortable and satisfied, are diversity and equal opportunities, fair remuneration as well as good labor-management relations.

Diversity and equal opportunities

Diversity-Lindt & Sprüngli

We are convinced, that all people should be treated equally and do not tolerate discrimination. It is therefore our policy and practice to provide equal employment to individuals (employees and applicants) regardless of their race, color, religion, sex, sexual orientation, nationality, ethnic, origin, marital status, disability, and to conform to all applicable laws and regulations. Our measures to ensure equal opportunities cover a wide range of activities, for example:

  • for physically and mentally challenged individuals we offer special job opportunities
  • for young people, we run apprenticeship programs, both in blue- and white-collar professions

Fair remuneration

Employee remuneration includes basic pay, legal social security benefits, bonus systems based on personal and company performance as well as a share option program for management and key individuals. Production operatives receive extra premiums for shift and weekend work, different models of bonus opportunity, and – where applicable – contributions to the state and/or the company’s retirement pension schemes.

Good labor-management relations

Regular consultation and engagement with our employees and their representatives helps ensuring timely discussion of labor or management expectations as well as negotiating and implementing operational changes. Respect for the rights of employees to form and join trade unions and to bargain collectively is therefore self-evident for Lindt & Sprüngli.

Lindt & Sprüngli organizes an annual meeting – the European Works Council – where workers’ representatives from all Lindt & Sprüngli European Union subsidiaries
and Switzerland are given the opportunity to exchange their opinions and meet with Group Management.

The central management of Lindt & Sprüngli International AG and the European Works Council meet usually once
a year during a two-day meeting in Zurich. The agenda and to be sent documents are agreed between the chair of
the European Works Council and the central management. The information and consultation refers mainly to the following areas:

  • Structure of the company or Group of companies as 
well as the economic and financial situation
  • The employment situation and its expected development
  • Substantial changes concerning the organization
  • The introduction of new working and production 
  • The transfer of undertakings, businesses or parts of 
businesses, as well as significant transfers of production
  • Mergers or divisions of undertakings, establishments 
or important parts thereof
  • Collective redundancies
  • Other information relevant to employees (issues such
as safety, hygiene, and environmental policy).

Currently, Lindt & Sprüngli workers are collectively organized in Austria, France, Germany, Italy, Switzerland, and the USA (Ghirardelli).