We, Lindt & Sprüngli (International) AG, Seestrasse 204, CH 8802 Kilchberg, Switzerland, are the operator of this website and of the services offered thereon, and are therefore responsible for the collection, processing and utilization of your personal data and the compliance of our data processing with relevant and applicable Data Protection Regulations such as the Swiss Federal Law on Data Privacy (DSG), the Regulation concerning the Federal Law on Data Privacy (VDSG) or the Telecommunications Law (FMG). A responsible handling of your personal data is our utmost concern. Therefore, we are pleased to inform you in the following about how we treat your personal data.
We comply with the statutory requirements of the applicable provisions relating to data privacy. Hereinafter we explain, which data we collect, how we use it and what your rights are with respect to the use of your data:
1. Collection and storage of personal data
a) When you visit our website
When our website is visited, our servers temporarily store each access in a protocol file. The following data is recorded without you having to do anything and stored by us until it is automatically deleted after no more than twelve months:
- the Internet Protocol address (IP) used to connect your computer to this website,
- date and time of access,
- the name and Uniform Resource Locators (URL) of the retrieved data,
- the website from which our site was accessed,
- your computer’s operating system and the browser used by you,
- the country from which you accessed our website and
- the name of your Internet access provider.
This data is collected and processed to enable the use of our website (connection), particularly to maintain system security and stability and to enable us to optimize our Internet offering as well as for internal statistical purposes. The IP address will be evaluated only in the event of attacks on our web infrastructure and for statistical purposes.
b) When you subscribe to our news-service on Corporate Information
On our website, you may subscribe to our news-service on Corporate Information. It is mandatory to provide the following personal data:
- Title, gender
- First name / last name
- Company name
- Address (street, ZIP code, city and country)
- E-Mail address
We will use your e-mail address to regularly provide you with corporate information through one of our news-services available on our website. You will receive this information by email (newsletter). At the end of each newsletter a link is provided which you can use to unsubscribe from the newsletter at any given time. You can also unsubscribe from the news-service by clicking this link.
c) When you use our contact form
You may use a contact form to contact us. It is mandatory to provide the following personal data:
- Title, gender
- first name and surname,
- address (street, number, postcode, town, country),
- e-mail address, and
- phone number If you use our contact form to complain your phone number, the product description, the L-code as well as the bar code / EAN of the products complained about need to be submitted.
We only use this and further information that you provide voluntarily (like organization, country, when indicated phone number, order number, location where you bought the product you complain about), to respond to your contact request in the best and most personal way.
2. Passing on data to third parties
We only pass on your data to third parties if you have expressly agreed to do so. The contrary shall only apply as far as it is required by law or if it is necessary for the assertion of our rights, in particular for the assertion of claims arising from the contractual relationship with you.
Cookies, among other things, help to make your visit to our website simpler, more pleasant and more structured. Cookies are alpha numeric information data which your web browser automatically stores on your computer’s hard disc when you visit our website.
Cookies do not do any damage to your computer’s hard disc and they do not transmit any of your personal data to us.
Deactivating cookies may mean that you cannot use all of the functions of our portal.
4. Google Analytics
We use Google Analytics – a web analysis service provided by Google Inc. (“Google”) – to continuously streamline and optimize our sites for users. For this purpose, pseudonymised user profiles are created and small text files are used that are stored on your computer (‘cookies’, see section 3). The information produced by the cookie about your use of this website, such as
- browser type and version
- operating system used
- referrer URL (the site previously visited)
- host name of the accessing computer (IP address)
- time of server request
is transmitted to servers of Google Inc. in the USA and stored there. This information is used to evaluate the use of our website, to compile reports on website activities and to provide other services connected with the use of the website and Internet use for purposes of market research and to enable these Internet sites to be made more user-friendly. If necessary, this information is also transmitted to third parties to the extent that this is prescribed by law or if third parties process the data for Google.
Google will not link such data to Google’s other data. IP addresses are anonymized to prevent them from being matched (IP masking).
You may configure your browsers to prevent cookies from being installed; but please note that in this case it may not be possible to use all of the functions of this website to the full extent.
You can prevent data collection by Google Analytics by clicking this link. An opt-out cookie will be placed that prevents future data collection when visiting this website.
5. Data Security
We use appropriate technical and organizational security measures to protect your data stored by us against manipulation, complete or partial loss and unauthorized access by third parties. Our security measures are constantly updated in line with technical developments.
6. Right to information, correction, and deletion of data
You may at any time request information about your personal data that we have stored and to correct incorrect data or block and delete data.
For information about your personal data, to correct incorrect data and to block or delete data and for further requests about the usage of your personal data please contact either in writing or by using the contact form:
Lindt & Sprüngli (International) AG
You may also at any time delete or correct your data by sending us a request through this link. We would like to draw your attention to the fact that if your data is deleted it may no longer be possible to use some or all of our services.
This Data Privacy Statement does not extend to websites linked to from our website. We have no influence on data protection and data security standards of those sites. Only the hosts of linked websites are liable for the corresponding content and data processing activities.
8. Effectiveness of the data privacy statement
This Data Privacy Statement is valid as from 1st January 2015. It may be accessed and printed via our website www.lindt-spruengli.com.